Gako Platform Rules
Version dated April 23, 2026
These Rules define the procedure for publishing services, user conduct, listing moderation, interaction between customers and service providers, online booking, cancellations, reviews, and complaint handling on the Gako platform. These Rules apply together with the Gako Platform User Agreement and are binding on all users of the service.
If special terms are provided in the interface for a specific category, feature, or pricing plan, they apply to the extent they do not conflict with these Rules or with mandatory legal requirements.
1. General Principles of Platform Operation
1.1. Gako is a services marketplace and digital environment for finding specialists, businesses, and service companies, publishing service listings, managing customer requests, and organizing online booking.
1.2. The platform is designed to promote transparent service descriptions, proper communication, careful schedule management, fair reviews, and a reduction of conflicts between the parties through clear rules and tools.
1.3. The platform may use automated, selective, and/or manual moderation before publication, after publication, or upon receipt of a complaint.
2. Who May Publish Services and on What Terms
2.1. Only persons who have the lawful right to provide the relevant services, accept orders, and use the information uploaded to the platform may publish service listings.
2.2. If a service category requires special qualifications, a license, permit, membership, medical authorization, educational accreditation, or another mandatory status, the service provider must have that status before publication and, upon request of the platform, confirm it with documents.
2.3. A business representative managing a listing must have authority to act on behalf of the business and to manage prices, schedules, staff, service descriptions, and communication with customers.
2.4. The platform may request supporting documents, information about the profile owner, contact details, service address, staff data, and other information necessary for service safety and verification of the legitimacy of the listing.
3. Requirements for Service Listings and Profiles
3.1. A service or business listing must contain sufficient and accurate information about the offer: name, description, price or method of price calculation, city and/or address, schedule, photos, service duration, booking conditions, restrictions, and other material terms if they are important for a customer’s decision.
3.2. It is prohibited to publish listings that:
- mislead users about qualifications, experience, results, certificates, licenses, price, promotions, or the availability of free slots;
- contain fake reviews, manipulated ratings, stolen photographs, images unrelated to the service, or third-party trademarks used without permission;
- are created for spam, SEO clutter, traffic redirection, collection of contacts outside the service logic, or mass duplication of identical services;
- contain rude, discriminatory, sexualized, extremist, shocking, or otherwise unacceptable language or visuals;
- offer services that violate the law, public order, third-party rights, or the platform rules;
3.3. The operator may adjust the technical formatting of a listing without changing its substance, request clarifications, temporarily hide a listing until violations are corrected, merge duplicates, or reject publication in full.
4. Prohibited Services and Categories
4.1. It is prohibited to publish offers related to illegal activity, fraud, trafficking in prohibited items or substances, sexual services, exploitation of people, animal cruelty, circumvention of the law, forged documents, pirated content, violence, threats, incitement of hatred, or other dangerous and unlawful activities.
4.2. The platform may, at its discretion, restrict or prohibit certain service categories if they create increased legal, reputational, ethical, operational, or user risk, even where such services are not expressly prohibited by law.
4.3. For regulated sectors, the platform may introduce special requirements, including additional verification, mandatory disclaimers, limited functionality, manual moderation, restrictions on certain result claims, or limits on publishing reviews.
5. Price, Description, and Fair Dealing in Offers
5.1. The service provider must state the price honestly and clearly. If the exact price depends on order parameters, the listing must state the method of calculation or the starting price together with an explanation of the conditions for change.
5.2. The service provider may not use an artificially low price, hidden mandatory surcharges, fake discounts, false promotions, or other practices that mislead the customer before booking.
5.3. A service is considered adequately described if the description allows a reasonable user to understand what is being offered, where and in what format the service is provided, how long it takes, what restrictions apply, and what key conditions may affect the final result or price.
6. Online Booking and Booking Confirmation
6.1. A customer may send an online booking request through a calendar, date and time selection, a booking button, or another platform interface.
6.2. Unless otherwise stated in the service listing or booking section, a submitted booking is a request that must be confirmed by the service provider. Until confirmed by the service provider, the booking is not considered finally agreed.
6.3. The service provider must process incoming requests in a timely manner, keep the schedule current, and not leave the customer in uncertainty longer than a reasonable period. The platform may reduce the visibility of listings or restrict their participation in recommendations where incoming requests are systematically ignored.
6.4. After a booking is confirmed, the parties must act in good faith and, if rescheduling or cancellation is necessary, notify each other in advance through the available platform tools or through agreed communication channels.
7. Cancellation, Rescheduling, and No-Shows
7.1. A customer must cancel a booking as soon as they know they cannot attend. A service provider must inform the customer without undue delay if they are unable to provide the service at the agreed time.
7.2. The platform may take into account cancellation statistics, rescheduling, no-shows, response speed, and other operational indicators when forming ratings, internal analytics, recommendations, and moderation decisions.
7.3. If a service provider repeatedly confirms bookings and fails to deliver the service, reschedules without valid reason, or materially deviates from the service description, the platform may restrict publication of that provider’s listings, hide the profile, request explanations, or terminate access to the service.
7.4. If a customer repeatedly creates fake bookings, fails to appear without notice, abuses complaints, or uses the platform to pressure service providers, restrictions may also be applied to that customer.
8. Communication Between Users
8.1. Chats, comments, reviews, support requests, and other communication channels on the platform must be used respectfully and for legitimate purposes.
8.2. Insults, threats, harassment, discrimination, spam, blackmail, manipulative demands concerning refunds or reviews, publication of other people’s contact details, and other forms of toxic behavior are prohibited.
8.3. The platform may use automated filters, moderation, logging of requests, and other measures to protect users and prevent abuse.
9. Reviews, Rating, and Reputation
9.1. A review should be left only after real interaction with the service provider or business through the platform or after actually receiving the service, where the platform allows this.
9.2. The purchase of reviews, mutual manipulation of ratings, mass campaigns to lower ratings, publication of reviews in exchange for a discount without disclosure of that fact, and reviews unrelated to service quality or customer experience are prohibited.
9.3. The platform may consider not only the review text and score, but also interaction history, booking status, complaints, signs of anomalies, and other signals of good faith.
9.4. A service provider may respond to reviews properly, but may not disclose excessive personal data of the customer in the response, threaten, insult, or pressure the customer to remove a review.
10. Complaints, Disputes, and the Role of the Platform
10.1. If a user believes that a listing, review, message, booking, or another party’s conduct violates the law, the platform rules, or the user’s rights, the user may contact support through the available platform channels.
10.2. The platform reviews complaints within a reasonable time and may request additional information, screenshots, correspondence, documents, booking confirmation, or other materials relevant to assessment of the situation.
10.3. The platform is not required to act as an arbitrator in every dispute between a customer and a service provider, but may take technical and moderation measures, including hiding content, temporarily restricting functions, flagging risky listings, requesting clarification, and imposing sanctions where violations are identified.
11. Sanctions for Violations
11.1. For violation of these Rules, the operator may apply one or more measures: a warning, a demand to correct the listing, rejection of publication, removal of content from publication, booking restrictions, disabling certain features, lower visibility, temporary profile suspension, or full termination of access to the platform.
11.2. When choosing a measure, the platform may take into account the nature of the violation, its repetition, the risk to other users, the violator’s willingness to remedy the situation, the existence of complaints, and other relevant circumstances.
11.3. The platform may take urgent measures without prior notice if the violation creates a risk of harm to users, the platform, or third parties, or may result in a violation of law.
12. Paid Features and Promotion
12.1. If paid promotion features, priority placement, subscriptions, additional slots, advertising tools, or other commercial opportunities are available on the platform, the procedure for providing them is determined by the platform interface, pricing plans, and separate terms, if published.
12.2. Payment for paid features does not guarantee the service provider any specific number of orders, inquiries, reviews, income, or other commercial results unless this is expressly stated in the relevant platform offer.
13. Final Provisions
13.1. These Rules apply throughout the Gako platform unless a separate section or category has special requirements.
13.2. The operator may amend these Rules. A new version becomes effective from the moment it is published on the platform unless a different period is specified separately.
13.3. In all matters not regulated by these Rules, the Gako Platform User Agreement, the mandatory requirements of Georgian law, and other platform documents duly published shall apply.
13.4. Questions regarding these Rules and reports of violations shall be sent through the contacts indicated on the Gako platform.