Gako Platform User Agreement
Version dated April 23, 2026
This User Agreement governs the use of the Gako digital platform available at gako.ge, as well as related web and mobile interfaces of the platform. By accepting this document, the user agrees to the terms governing the use of the platform, registration, online booking, messaging, posting reviews, and other functionality available through Gako.
Gako is a services marketplace. It helps users find service providers and businesses, browse service listings, submit booking requests, agree on date and time, exchange messages, receive notifications, and leave reviews. Unless expressly stated otherwise, Gako is not the direct provider of any specific service and does not replace the arrangements made between the customer and the service provider.
For the purposes of this document, the platform operator means the person or entity identified in the “Contacts” section or another official section of the Gako platform. The user agrees that this indication is sufficient for the purposes of this document, and that detailed registration data may be published separately where required by applicable law.
1. Key Terms
- Platform — the Gako website, services, interfaces, mobile versions, and other digital solutions.
- User — any individual or representative of an organization using the platform.
- Customer — a user who searches for, selects, and books a service.
- Service Provider — a user, business, specialist, or other person posting service offers on the platform.
- Profile — a user account on the platform.
- Service Listing / Business Listing — a service provider’s page containing a description of services, prices, photos, schedule, address, reviews, and other information.
- Online Booking — a customer’s submission of a booking request through the platform interface, followed by confirmation, rejection, or other coordination by the service provider.
- Content — any texts, photographs, videos, reviews, messages, prices, descriptions, and other materials posted on the platform.
2. Scope of the Agreement
2.1. The operator grants the user a limited, revocable, non-exclusive right to use the platform for its intended purpose: to search for services, publish service offers, submit booking requests, communicate through built-in tools, manage a profile, and use other available functions.
2.2. Access to certain functions may depend on the user’s status, completion of verification, service category, completeness of the profile, technical limitations, or the rules applicable to a particular section of the platform.
2.3. This Agreement applies to all users of the platform, including customers, service providers, business representatives, workspace administrators, and other persons using Gako.
3. Registration, Profile, and Account Security
3.1. To use certain platform features, the user creates a profile and logs in through the methods available in the platform interface. The user must provide accurate, up-to-date, and non-misleading information.
3.2. The user is responsible for keeping login credentials, verification codes, devices, and other means of access to the account secure. All actions performed through the user’s profile before notice of compromise is given shall be deemed performed by the user unless proven otherwise.
3.3. The user must promptly notify the platform of any unauthorized access, suspicious activity, loss of a device, or any other circumstance that may affect profile security.
3.4. A service provider or business representative warrants that they have the right to act on behalf of the relevant business, specialist, or organization and to publish information, prices, photographs, and other materials relating to the offered services.
4. Platform Functionality
4.1. The platform may provide, among other things, the following functionality: a service category catalog, service provider and business listings, online booking, a calendar of available slots, favorites, notifications, chat or another messaging mechanism, reviews and ratings, as well as business tools for managing services, staff, schedules, and customer requests.
4.2. The platform may change the composition, operating logic, and appearance of its functions, add new features, disable, restrict, or redesign individual tools without prior agreement with the user, unless mandatory provisions of law expressly require otherwise.
4.3. Certain features may be available only in test mode, under limited access, by invitation, or only within certain cities, service categories, or profile types.
5. User Conduct Rules
5.1. The user agrees to use the platform in good faith, reasonably, and for its intended purpose, without violating the rights of the platform, other users, service providers, customers, partners, or third parties.
5.2. The user is prohibited from:
- posting false information about themselves, their services, qualifications, prices, schedule, address, or work results;
- creating fake bookings, mass-reserving slots without an intention to receive the service, or artificially overloading service providers’ schedules;
- using the platform to distribute unlawful, offensive, discriminatory, pornographic, violent, fraudulent, or otherwise unacceptable content;
- bypassing technical restrictions, attempting unauthorized access, or using scrapers, bots, scripts, or other means that interfere with the normal operation of the platform;
- publishing other people’s personal data, photographs, phone numbers, documents, or other information without a lawful basis and, where required, consent;
- infringing trademark rights, copyrights, database rights, rights in photographs, or other intellectual property rights;
- posting service offers that are prohibited or restricted by applicable law, or that require licenses or permits which the service provider does not possess;
6. User Content
6.1. The user is solely responsible for all content that they upload, publish, transmit, store, or otherwise make available on the platform.
6.2. By posting content, the user confirms that they hold all rights, permissions, and lawful grounds necessary to use and publish that content.
6.3. The user grants the operator a royalty-free right to use, store, reproduce, adapt, format, display, and otherwise process such content to the extent necessary for operation of the platform, moderation, internal promotion of listings, complaint handling, and technical compatibility of the services.
6.4. The operator may remove, hide, restrict, or reject content that violates this Agreement, the platform rules, legal requirements, or reasonable standards of service quality and safety.
7. Online Booking, Messages, and Reviews
7.1. Sending an online booking request means the customer intends to receive a specific service on the selected terms. Unless the interface states otherwise, a booking is deemed finally confirmed after confirmation by the service provider or after other explicit coordination between the parties.
7.2. The platform may send notifications about new requests, confirmations, rescheduling, cancellations, messages, reviews, schedule changes, and other events through push notifications, SMS, email, or internal platform interfaces.
7.3. Messaging through the platform is intended to organize service delivery and customer interaction. Users must not use built-in communications for threats, spam, extortion, discrimination, intrusive advertising, or other abuse.
7.4. Reviews and ratings must reflect genuine user experience, be proper in form, and must not contain false statements, insults, third-party personal data, or information unrelated to the provided service.
7.5. The operator may hide, reject, or remove reviews that show signs of manipulation, blackmail, conflict of interest, obscene content, disclosure of confidential information, or other violations of the platform rules.
8. Platform Role and Limitation of Liability
8.1. Unless expressly stated otherwise, Gako provides an information and technical environment for interaction between customers and service providers. The platform is not a party to the contract for a specific service between the customer and the service provider, does not guarantee that a transaction will be concluded, and is not responsible for the actual quality, timing, safety, licensing, outcome, cost, or lawfulness of any specific service.
8.2. The platform may implement moderation, verification, ratings, complaint procedures, and technical checks. However, the mere existence of a profile, listing, badge, rating, or statistic does not mean full confirmation of the quality, good faith, or fitness of a service provider for the customer’s specific purpose.
8.3. The user independently decides whether to interact with another user and independently evaluates the service description, the service provider’s qualifications, the price, the place of service, and other material terms.
8.4. The operator is not liable for temporary failures, interruptions, integration errors, or the actions of telecom operators, app stores, external services, banks, payment systems, and other third parties where such circumstances are beyond the operator’s reasonable control.
9. Payments and Settlements
9.1. Unless the platform interface provides otherwise, payments for services are made directly between the customer and the service provider on terms agreed between them. The platform does not hold users’ funds and is not a payment agent by default.
9.2. If the platform introduces online payments, promoted listings, subscriptions, commissions, or other paid features in the future, the procedure for enabling and using them may be governed by additional rules, pricing terms, or separate offers published on the platform.
10. Personal Data and Service Notifications
10.1. By using the platform, the user confirms that they provide data voluntarily and to the extent necessary for registration, online booking, identification, communication between the parties, security, moderation, support, abuse prevention, and compliance with applicable legal requirements.
10.2. The operator may process user data, including identification, contact, technical, behavioral, and other data that the user provides directly or that arise when using the platform, to the extent necessary for operating the service and protecting the lawful interests of the platform and its users.
10.3. The user agrees to receive service messages and notifications directly related to the use of the platform, including verification codes, booking notifications, cancellations, messages, profile changes, account security alerts, updates to platform documents, and other mandatory notices. Marketing messages are sent only to the extent and in the manner permitted by applicable law and the user’s settings.
11. Intellectual Property
11.1. All rights to the platform, its software code, structure, design, interfaces, databases, branding elements, marks, platform texts, and other items, except for user content and third-party materials, belong to the operator or are used by the operator on a lawful basis.
11.2. The user may not copy, distribute, decompile, modify, extract substantial parts of the platform database, or use Gako’s branding outside normal use of the service without the operator’s prior written permission.
12. Blocking, Access Restriction, and Termination of Use
12.1. The operator may suspend, restrict, or terminate the user’s access to the platform in whole or in part if there are grounds to believe that the user violates this Agreement, the platform rules, legal requirements, third-party rights, or creates risks for the service, its reputation, security, or other users.
12.2. Depending on the nature of the violation, the operator may issue a warning, hide content, remove listings from publication, restrict certain features, temporarily freeze a profile, refuse publication, or fully block the account.
12.3. The user may stop using the platform at any time. Deleting a profile or ceasing to use the platform does not release the user from liability for earlier violations and does not cancel obligations already arising toward other users.
13. Amendment of the Agreement
13.1. The operator may amend this Agreement where necessary for the development of the platform, changes in legislation, the business model, functionality, methods of identification, communications, or security measures.
13.2. A new version becomes effective from the moment it is posted on the platform unless another effective date is specified in that version. Continued use of the platform after publication of the updated version means the user accepts those changes.
14. Governing Law and Disputes
14.1. This Agreement is governed by the laws of Georgia unless otherwise required by mandatory provisions of applicable law.
14.2. The parties shall seek to resolve disagreements through negotiation and by contacting platform support. If a dispute is not resolved within a reasonable time, it shall be submitted to the competent court at the operator’s location unless mandatory legal provisions provide otherwise.
15. Contacts
Questions regarding this Agreement, notices of violations, account-related requests, and other legally significant communications shall be sent using the contact details published in the “Contacts” section of the Gako platform. Where necessary, the operator may additionally specify separate addresses for support, complaints, moderation, and legal requests.