Help
Short answers, from getting started to analytics. Missing something? Message us and we'll help you set up for free.
Step by step, for businesses that are just getting started.
Setup takes about 10 minutes, and the basic plan is free.
A client opens your link and picks a service, a specialist or anyone free, and a time. Only free slots within the schedule are shown, so a taken slot can't be sold twice. The booking lands in your journal right away and you get a notification.
The link and QR code are in “Online booking”. Put the link in your Instagram bio, send it in WhatsApp and Telegram, and print the QR code for the front desk. Clients also find your business in the Gako app.
That's also where you set reminders: at the chosen time before the visit, the client gets a reminder with a “Confirm booking” button.
Clients and services can be uploaded from a CSV or Excel (XLSX) table: map the columns to fields, check the preview and run the import.
The client list can be exported back to a file that opens in Excel and Google Sheets.
“Day” is a grid by staff, “List” shows visits in order, and there's a month calendar too. A new booking takes a client, services, a staff member and a time. Move a booking by dragging it.
From the booking card you can call or message the client, mark it “Provided” or “Did not come”, “Book again” for the next visit, or cancel it and notify the client.
To add a break, tap a staff member's free time and choose “Add break”.
The “Schedule” tab shows the week by staff: change hours for a specific day there. Recurring rules, such as weekdays from 10 to 19, are set in “Regular schedules”.
Online booking shows clients only the time within the schedule.
Conversations with clients are in the “Chats” tab.
Push notifications about new bookings, changes, messages and reviews are turned on by type in notification settings. All business events are collected in “Alerts”.
Add a staff member and tick the services they provide: without services, clients can't book them. Services are grouped, and each has a duration and a price.
Resources are rooms, chairs and devices. Link them to services: if a resource is already taken at that time, Gako warns you before the booking is created.
Invite colleagues to the business and give each a role — a set of permissions: see all bookings or only their own, edit the schedule, view analytics. Menu items without access are hidden.
One account can run several businesses: switch in the menu, and the data always belongs to the selected one.
Bookings, revenue, average ticket, load, peak hours and no-shows for the chosen period. For each staff member: bookings, load and revenue.
Clients are split into segments: regular, dormant (no bookings for over 3 months), lost (over 6 months) and returned. You can message dormant and lost clients right from the list, with a ready message and your booking link.
